Customer Assistance

Find the contact information you need

Local telephone numbers

Guadeloupe

1-800-847-2911

Visa Global Assistance Centers toll free telephone numbers

USA

Within the United States: Call (800) 396 - 9665.

Cardholders traveling in any of the following countries can report their Visa cards lost/stolen and request emergency services by using the following toll free numbers (Callers in certain countries dialing these numbers from mobile or hotel phones might be charged fees).

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Country	Phone Number
Anguilla	1-800-847-2911
Antigua	1-800-847-2911
Argentina	0800-666-0171
Aruba	800-1518
Australia	1-800-125-440
Austria	800-200-288 / 800-892-8134
Bahamas	1-800-847-2911
Bahrain	800-006
Barbados	1-800-847-2911
Belgium	0800-1-8397
Belize	811 or 555 / 800-847-2911
Bermuda	1-800-847-2911
Bolivia	800-10-0188
Bonaire*	001-800-847-2911
Brazil	0800-891-3680
British Virgin Islands	1-800-847-2911
Bulgaria	00-800-0010 / 888-557-4446
Cambodia	1-800-881-001 / 888-710-7783
Canada	1-800-847-2911
Cayman Islands	1-800-847-2911
Chile	1230-020-2136
China (South)	10-800-110-2911
China (North)	10-800-711-2911
Colombia	01-800-912-5713
Costa Rica	0-800-011-0030
Croatia	0-800-220-111 / 866-654-0125
Curacao*	001-800-847-2911
Czech Republic	800-142-121
Denmark	80-010277
Dominica	1-800-847-2911
Dominica	1-800-847-2911
Dominican Republic	1-800-847-2911
Ecuador	1-999-119 or 1-800-225-528 / 800-847-2911
Egypt (Cairo only)	2510-0200 / 866-654-0128
Egypt (outside Cairo)	02-2510-0200 / 866-654-0128
El Salvador	800-6921
Estonia	800-12001 / 800-406-9982
Finland	0800-11-0057
France	0800-90-1179
Germany	0800-811-8440
Gibraltar	8800-877-3745966
Greece	00-800-11-638-0304
Grenada	1-800-847-2911
Guam	1-800-847-2911
Guatemala	1-800-999-0115
Guyana	159 / 1-855-477-1390
Honduras	800-0123 / 800-847-2911
Hong Kong	800-96-7025
Hungary	06-800-17682
India	000-800-100-1219
Indonesia	001-803-1-933-6294
Ireland	1-800-55-8002
Israel	1-80-941-1605
Italy	800-819-014
Jamaica	0-800-847-2911
Japan	00531-11-1555
Jordan	1-880-0000 / 888-557-4442
Kazakhstan	8 800-121-4321 / 888-557-4447
Kenya	866-654-0162
Latvia	8000-02288
Lebanon	01-426-801 / 866-654-0130
Liechtenstein	0800-89-4732
Luxembourg	0800-2012
Macedonia	0800-94288 / 888-557-4458
Malaysia	1800-80-0159
Mauritius	01-120 / 866-654-0165
Mexico	001-800-847-2911
Monaco	0800-90-1179
Montserrat	1-800-847-2911
Morocco	002-11-0011 / 866-654-0163
Netherlands	0800-022-3110
Nevis	1-800-847-2911
New Zealand	0800-44-3019
Norway	800-12052
Panama	001-800-111-0016
Paraguay	008-11-800 / 800-599-1137
Perú	0-800-51773
Philippines	1-800-1-111-9015
Poland	0-0-800-111-1569
Portugal	800-8-11-824
Puerto Rico	1-800-847-2911
Romania	0 808-03-4288 / 888-557-4416
Russia	8 10-800-110-1011 / 866-654-0164
Russia (Moscow and St. Petersburg only)	363-2400 / 866-654-0164
Russia (Outside Moscow)	8 495-363-2400 / 866-654-0164
Russia (Outside St. Petersburg)	8 812-363-2400 / 866-654-0164
Saba*	1-800-847-2911
Saint Eustatius*	1-800-847-2911
Saint Kitts	1-800-847-2911
Saint Lucia	800-238-5517
Saint Maarten*	1-800-847-2911
San Marino	800-819-014
Saudi Arabia	1-800-10 / 866-654-0129
Senegal	800-103-072 / 888-557-4451
Singapore	800-110-0344
Slovakia	0 800-000-101 / 800-406-9970
South Africa	0800-990-475
South Korea	00798-11-908-8212
Spain	900-99-1124
Sweden	020-795-675
Switzerland	0800-89-4732
Taiwan	001-800-11-535-0660
Trinidad and Tobago	1-800-847-2911
Turkey	00-800-13-535-0900
Turks and Caicos	0-1-800-847-2911
Ukraine	800-502-886 / 888-557-4445
United Arab Emirates	8000-021 / 866-654-0112
United Kingdom	0800-89-1725
United States	1-800-847-2911
Uruguay	00-0411-940-7915
U.S. Virgin Islands	1-800-847-2911
Venezuela	0800-1-002167
Vietnam	1 201-0288 / 888-710-7781

(*) = Netherland Antilles

(•) = Await second dial toneIf the country you are in is not listed, or if you experience difficulties using any of the toll-free numbers, please call directly +1-303-967-1096

For faster service, please have the following information handy when you call

Name of financial or banking institution that issued your card
Type of card: Visa Gold, Visa Platinum, etc
Country where the card was issued
If you know the 16-digit account number of your credit/debit card, please also have the following information handy so your lost/stolen card report can be processed faster:
Full credit or debit card account number, whether you are the primary or secondary account holder
Exact name of cardholder as it appears on the card
Billing address where the cardholder regularly receives monthly statements
Home telephone number
Circumstances of card loss or theft
Additional information for verification purposes: Social Security Number or equivalent ID number, date of birth, mother's maiden name, etc.

Please bear in mind that the secondary account holder should also provide additional information for identity verification purposes.