Guadeloupe
1-800-847-2911
Customer Assistance
Find the contact information you need
USA
Within the United States: Call (800) 396 - 9665.
Cardholders traveling in any of the following countries can report their Visa cards lost/stolen and request emergency services by using the following toll free numbers (Callers in certain countries dialing these numbers from mobile or hotel phones might be charged fees).
|
Country |
Phone Number |
|---|---|
Anguilla |
1-800-847-2911 |
Antigua |
1-800-847-2911 |
Argentina |
0800-666-0171 |
Aruba |
800-1518 |
Australia |
1-800-125-440 |
Austria |
800-200-288 / 800-892-8134 |
Bahamas |
1-800-847-2911 |
Bahrain |
800-006 |
Barbados |
1-800-847-2911 |
Belgium |
0800-1-8397 |
Belize |
811 or 555 / 800-847-2911 |
Bermuda |
1-800-847-2911 |
Bolivia |
800-10-0188 |
Bonaire* |
001-800-847-2911 |
Brazil |
0800-891-3680 |
British Virgin Islands |
1-800-847-2911 |
Bulgaria |
00-800-0010 / 888-557-4446 |
Cambodia |
1-800-881-001 / 888-710-7783 |
Canada |
1-800-847-2911 |
Cayman Islands |
1-800-847-2911 |
Chile |
1230-020-2136 |
China (South) |
10-800-110-2911 |
China (North) |
10-800-711-2911 |
Colombia |
01-800-912-5713 |
Costa Rica |
0-800-011-0030 |
Croatia |
0-800-220-111 / 866-654-0125 |
Curacao* |
001-800-847-2911 |
Czech Republic |
800-142-121 |
Denmark |
80-010277 |
Dominica |
1-800-847-2911 |
Dominica |
1-800-847-2911 |
Dominican Republic |
1-800-847-2911 |
Ecuador |
1-999-119 or 1-800-225-528 / 800-847-2911 |
Egypt (Cairo only) |
2510-0200 / 866-654-0128 |
Egypt (outside Cairo) |
02-2510-0200 / 866-654-0128 |
El Salvador |
800-6921 |
Estonia |
800-12001 / 800-406-9982 |
Finland |
0800-11-0057 |
France |
0800-90-1179 |
Germany |
0800-811-8440 |
Gibraltar |
8800-877-3745966 |
Greece |
00-800-11-638-0304 |
Grenada |
1-800-847-2911 |
Guam |
1-800-847-2911 |
Guatemala |
1-800-999-0115 |
Guyana |
159 / 1-855-477-1390 |
Honduras |
800-0123 / 800-847-2911 |
Hong Kong |
800-96-7025 |
Hungary |
06-800-17682 |
India |
000-800-100-1219 |
Indonesia |
001-803-1-933-6294 |
Ireland |
1-800-55-8002 |
Israel |
1-80-941-1605 |
Italy |
800-819-014 |
Jamaica |
0-800-847-2911 |
Japan |
00531-11-1555 |
Jordan |
1-880-0000 / 888-557-4442 |
Kazakhstan |
8 800-121-4321 / 888-557-4447 |
Kenya |
866-654-0162 |
Latvia |
8000-02288 |
Lebanon |
01-426-801 / 866-654-0130 |
Liechtenstein |
0800-89-4732 |
Luxembourg |
0800-2012 |
Macedonia |
0800-94288 / 888-557-4458 |
Malaysia |
1800-80-0159 |
Mauritius |
01-120 / 866-654-0165 |
Mexico |
001-800-847-2911 |
Monaco |
0800-90-1179 |
Montserrat |
1-800-847-2911 |
Morocco |
002-11-0011 / 866-654-0163 |
Netherlands |
0800-022-3110 |
Nevis |
1-800-847-2911 |
New Zealand |
0800-44-3019 |
Norway |
800-12052 |
Panama |
001-800-111-0016 |
Paraguay |
008-11-800 / 800-599-1137 |
Perú |
0-800-51773 |
Philippines |
1-800-1-111-9015 |
Poland |
0-0-800-111-1569 |
Portugal |
800-8-11-824 |
Puerto Rico |
1-800-847-2911 |
Romania |
0 808-03-4288 / 888-557-4416 |
Russia |
8 10-800-110-1011 / 866-654-0164 |
Russia (Moscow and St. Petersburg only) |
363-2400 / 866-654-0164 |
Russia (Outside Moscow) |
8 495-363-2400 / 866-654-0164 |
Russia (Outside St. Petersburg) |
8 812-363-2400 / 866-654-0164 |
Saba* |
1-800-847-2911 |
Saint Eustatius* |
1-800-847-2911 |
Saint Kitts |
1-800-847-2911 |
Saint Lucia |
800-238-5517 |
Saint Maarten* |
1-800-847-2911 |
San Marino |
800-819-014 |
Saudi Arabia |
1-800-10 / 866-654-0129 |
Senegal |
800-103-072 / 888-557-4451 |
Singapore |
800-110-0344 |
Slovakia |
0 800-000-101 / 800-406-9970 |
South Africa |
0800-990-475 |
South Korea |
00798-11-908-8212 |
Spain |
900-99-1124 |
Sweden |
020-795-675 |
Switzerland |
0800-89-4732 |
Taiwan |
001-800-11-535-0660 |
Trinidad and Tobago |
1-800-847-2911 |
Turkey |
00-800-13-535-0900 |
Turks and Caicos |
0-1-800-847-2911 |
Ukraine |
800-502-886 / 888-557-4445 |
United Arab Emirates |
8000-021 / 866-654-0112 |
United Kingdom |
0800-89-1725 |
United States |
1-800-847-2911 |
Uruguay |
00-0411-940-7915 |
U.S. Virgin Islands |
1-800-847-2911 |
Venezuela |
0800-1-002167 |
Vietnam |
1 201-0288 / 888-710-7781 |
(*) = Netherland Antilles
(•) = Await second dial toneIf the country you are in is not listed, or if you experience difficulties using any of the toll-free numbers, please call directly +1-303-967-1096
- Name of financial or banking institution that issued your card
- Type of card: Visa Gold, Visa Platinum, etc
- Country where the card was issued
- If you know the 16-digit account number of your credit/debit card, please also have the following information handy so your lost/stolen card report can be processed faster:
- Full credit or debit card account number, whether you are the primary or secondary account holder
- Exact name of cardholder as it appears on the card
- Billing address where the cardholder regularly receives monthly statements
- Home telephone number
- Circumstances of card loss or theft
- Additional information for verification purposes: Social Security Number or equivalent ID number, date of birth, mother's maiden name, etc.
Please bear in mind that the secondary account holder should also provide additional information for identity verification purposes.